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FedEx
We ship with FedEx because they've *never* lost a package. Ok, we did have one dragged into the desert and half-eaten by wild coyotes, but at least they found it.
FedEx offers a Money-Back Guarantee if your package is delayed, with some exceptions such as weather delays, equipment failures and natural disasters. The provisions are listed in the FedEx Service Guide (here).
FedEx also regularly posts Service Updates that may affect the delivery of your package.
Did you know you can track packages by typing the tracking number for your UPS, Fedex or USPS package directly into your Google search box? They'll return results that include quick links to easily track the status of your shipment. You can also go directly to the FedEx Tracking Page here or you can even e-mail track@fedex.com with your tracking # in the body of your message and they'll email you back. Neat.
If you believe your shipment is late and you would like a shipping refund, please contact us with your Netgate Order Number so we may file a Service Complaint with FedEx. If they agree and refund your shipping costs to us, we'll promptly pass the savings on to you.
Non-FedEx Shipments
If you request we ship via UPS, DHL, USPS, etc. there may be a delay in setting up the shipment and contacting your carrier of choice. Please add one business day to all special requests. It may not take us a day, but it may take your carrier a day to get around to picking it up.
Need to Contact Us? Click here.
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