International Order Payment

All International orders must be pre-paid. The preferred method of payment is via wire transfer. ALL International wire transfer orders outside of North America generally incur an Intermediate Bank charge. This charge is in addition to the fee you pay your bank, and the fee we pay our bank to receive your money. Please ADD $28 to cover the cost of Intermediate Bank transaction fees to any wire transfer or contact us if you have questions prior to payment. In some cases, credit cards may be accepted but will be extensively screened to prevent unauthorized card use.

You should review your International Shipping page for additional useful information regarding customs, duties, value added taxes, warranty service, etc.

Our prices DO NOT include any customs, duties or value added taxes. You are responsible for all customs, duties and taxes. Netgate does not pre-pay customs, duties or taxes that may be due to your country when you import an item from the United States.

If Netgate receives a customs, duty or tax bill from the shipper, we will first ask them to rebill you directly. If they cannot or will not rebill you, then Netgate will provide you with a copy of the customs, duty or tax document and we will bill you for the entire amount plus a $8 USD customs advance fee.

Netgate cannot mark your package as a "gift" or "commercial sample". Please do not ask. Note that all of our equipment is suitable for US power standards. If you live outside the United States, be aware you may need to find a different power adapter / power supply to use your equipment.

Be aware that exchanges and warranty service on an item may be difficult or very costly if you need to ship the item back to the United States for service. Under no circumstances will Netgate cover the cost of International shipping, taxes or duties on exchanges, refunds or warranty work. Netgate will only pay for shipping if we have mis-shipped an item.

Please review our International Shipping page and our Sale Terms & Conditions page for more information.