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Netgate typically ships all orders within 24 hours, usually on the same business day as they are received. If an item is backordered, it is usually noted on the product page, or we will send you an email as soon as possible. All shipments are sent EX WORKS our warehouse.
We insist on shipping via a service that provides tracking information to ensure delivery of your order. We have excellent shipping rates available from FedEx. We can also ship packages using your FedEx or UPS number if requested in the Delivery Instructions? field.
Please note any "Customer Pays" shipping may delay package shipments by a day or more, depending on the services requested.
APO and FPO orders are shipped via USPS. Select "Customer Pays" as your Shipping Method and indicate APO/FPO/DPO in the Delivery Instructions? field. We will contact you concerning the shipping rate. See our International Shipping page for more information on APO/FPO/DPO shipping.
For your reference, this map indicates the projected number of days for FedEx Ground to deliver from our warehouse in Austin, Texas to business locations throughout the United States. These projections do not take into account service delays (such as bad weather) and should be used as a 'best case' guide.
If you need guaranteed delivery please look at FedEx Express options during checkout. Please note that FedEx Home Delivery rates are automatically shown if FedEx believes the address you have entered is a residence. FedEx Home Delivery is not the same as FedEx Ground. FedEx Home Delivery service will deliver Tuesday through Saturday between 9am and 8pm. The FedEx Home Delivery Service Guide is available by clicking here.
Projected FedEx Ground Transit Days from our Austin, Texas warehouse
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